I.T. Services Administrator

We are looking for a proactive individual to lead and develop the I.T. Services support team to provide excellent customer service.

RESPONSIBILITIES

  • Manage support team priorities, schedule, and ticket requests to ensure that requests are handled efficiently and effectively
  • Research, recommend, and implement new and emerging client-side technologies
  • Collaborate with the I.T. Infrastructure and Procurement teams to fulfill requests
  • Ensure that documentation of all support specifications, systems, and procedures are maintained in an organized manner

 

REQUIREMENTS

  • Experience in an I.T. environment for a minimum of 5 years supporting client-side technologies and hardware
  • Excellent troubleshooting and problem-solving skills
  • Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment
  • General understanding of I.T. Service Management (ITSM)
  • The ability to communicate complex technology concepts with simplicity
  • A passion for technology and a continued willingness to learn

 

BONUS POINTS IF YOU…

  • Are familiar with Zendesk customer service software
  • Work with Power BI, Tableau, or other data visualization tools
  • Have industry-recognized  project management, network, or server certifications
  • Use vendor technologies from HPE, Cisco, Dell, Apple, Shoretel, or Ruckus Wireless

 

WORK SCHEDULE

  • 40 hours per week, on-call as required
  • Monday-Friday 8:30AM-5:00PM